Job Title: Customer Relations Officer
Location: Kaduna, Nigeria
Employer: Peugeot Automobile Nigeria Limited
Roles:
• Effective management of the interface between suppliers, the network, customers and the commercial organization
• Management of help desk
• Development and implementation of annual network and customer relationship plan to enhance market performance
• Track and report new product trends
• Monitoring of sales and service performance of the network and evaluation of feedbacks for support actions
• Update of market information database
• Provide customer service support for the company and determine customer satisfaction index
• Ensure Customer Satisfaction
Desired Skills and Experience:
Required Skills, Knowledge and Characteristics:
• Knowledge of organizational strategies, tools and techniques for understanding the needs of customers
• High level of product and customer knowledge
• Cross selling competency
• Excellent computer skills, including Word and Excel in a Microsoft Windows environment
• Must not be more than 35 years
Qualifications and Experience:
• Bachelor's Degree or its equivalent preferably in the social sciences
• Experience in marketing and information management
• 3-5 years' experience in related activities
Location: KADUNA
REPORTING LEVEL: This position reports to the Customer Relations Manager
How to Apply:
Interested candidates should apply online or send in their application and detailed CV and copies of their certificates to recruitment@peugeotnigeria.com
Closing Date: 7th February 2014
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