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Helping customers to help themselves: Upcoming seminar by the ITSM Review to focus on self-service and automation

  • Seminar by ITSM authority Barclay Rae to show how the use of self service and automation can help IT departments to focus on key business priorities
  • Targeted at ITSM practitioners, the Transforming User Experience seminar is free to attend

London, Monday 16th February 2015: The ITSM Review, the online community for ITSM professionals, is pleased to announce its upcoming seminar on self-service and automation. The Transforming User Experience – Enterprise Service Management and Self-Service seminar will highlight how the use of self-service and automation can help IT departments to focus on key business priorities. The event will be held at the BCS Offices in London on 6th March 2015 and hosted by ITSM authority, Barclay Rae.

Do you want your ITSM team or department to be viewed as a valued provider and business enabler? This event focuses on how tools and techniques used in IT can be utilised across organisations and enterprises to build real collaboration, improve efficiency and quality of work.

The free seminar will provide ITSM practitioners with access to key knowledge and practical guidance on ITSM, networking/interaction and the opportunity to discuss issues with industry peers, together with access to recent ITSM Review Group Test content on Enterprise Service Management/Outside IT and Self-Service.

Barclay Rae, independent management consultant and host of the event comments, “This is a great opportunity to explore the current challenges of 2-speed ITSM together with practical examples of how to re-invent the IT department using self-service, automation, Enterprise Service Management and positive transformation. I look forward to the debate and discussion on helping businesses to make the most of self-service.”

To sign up to the event visit here: https://www.eventbrite.co.uk/e/enterprise-service-management-seminar-tickets-15330224113

ENDS

Event Summary

  • Who: The ITSM Review
  • What: Transforming User Experience – Enterprise Service Management and Self-Service
  • When: 6th March 2015
  • Where: BCS Offices, The Strand / Covent Garden, Central London
  • Cost: Free
  • How: Click here to book https://www.eventbrite.co.uk/e/enterprise-service-management-seminar-tickets-15330224113

About Barclay Rae
SITS ITSM Contributor of the Year 2014, Barclay Rae is an experienced consultant, mentor and business manager. With over 25 years working in the industry & upwards of 500 ITSM projects under his belt, you can be sure that his latest seminar will be packed full of practical & proven tips & tricks.

His work as a consultant, mentor and ITSM analyst have put him in high demand at industry conferences globally with appearances at SITS, itSMF, Pink Elephant, Fusion, BCS etc & we are thrilled to have him leading this seminar.

Transforming User Experience – Enterprise Service Management & Self Service will draw from Barclay’s wealth of experience & recent market research, along with practical examples, to help delegates use strategic direction and recognise end-user opportunities to improve their ITSM.

Notes to editors

About The ITSM Review
The ITSM Review is an online community for worldwide ITSM professionals. Its mission is to provide independent industry news, reviews, resources and networking opportunities to Vendors, Partners, Consultants and End Users working in IT Service Management.

The ITSM Review is a sister publication to The ITAM Review and part of Enterprise Opinions.

Media contacts
George Wright, Spartan PR
07543 634718 / CCL@spartanpr.com

Source: RealWire

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