SCOTTSDALE, AZ–(Marketwired – March 18, 2015) – TrueShip (http://www.trueship.com) has just released a detailed guide that can help e-retailers protect their bottom line. The guide covers the top-ten online product returns statistics for 2015, offering insight into each metric with an included infographic.
TrueShip makes a plug-and-play apparel returns software solution called ReadyReturns. It drops into almost any e-retailer website to enable instant, customer-initiated returns. Customers need only revisit the store where they made a purchase to process a return and generate a return shipping label.
Once the customer has shipped the return back, ReadyReturns tracks the progress of the package, updating the e-retailer with the package contents and estimated return date. Retailers set the rules of the returns, including any associated fees and restrictions.
New users can start a 30-day complimentary trial of ReadyReturns by visiting: http://www.trueship.com/apparel-returns-software.
Online apparel retailers are faced with a stark rate of returns. Online product return statistics for 2015 have found that the rate of return for apparel purchases in ecommerce hovers between 33-40%.
With software solutions designed to help ease the return process for consumers, e-retailers can help better manage and process returns while learning about key metrics that drive their returns, empowering them to safeguard their bottom line.
The new guide on online product return statistics by TrueShip covers elements associated with the return process that include:
- Reasons why products are returned from online purchases.
- Why consumers want hassle-free returns.
- How charging return shipping fees can reduce retention and sales.
- Why charging restocking fees is a bad idea.
- How the returns policy affects consumer loyalty.
- Why consumers desire a simple system for returning products online.
- Returns management and how it affects your bottom line.
- How offering returns actually increases your profits in the long run.
A detailed assortment of related guides can also be found at TrueShip’s website at: http://www.trueship.com/blog.
“Online apparel returns are unavoidable. But by understanding the underlying reasons that contribute to them, you can better protect your bottom line and actually improve profits and customer loyalty,” explained Michael Lazar, Director of Online Marketing at TrueShip. “In our newest guide, we take a good look at the leading statistics, and demonstrate why and how you can make the returns policy factor into future profits.”
The guide on 2015 online product returns statistics can be found here: http://ww.trueship.com/articles/protecting-your-bottom-line-10-product-returns-statistics-all-e-retailers-should-know.
TrueShip is the original architect of multi-carrier (FedEx, UPS and USPS) ecommerce shipping software. ReadyShipper shipping software integrates into the most widely used shopping carts and online marketplaces. It is an easy-to-use order fulfillment solution designed to save e-retailers time and money.
ReadyReturns is a customer-facing, self-service online product returns software solution. It integrates into virtually website without any programming. ReadyReturns lets customers make returns from a website by filling out a simple form and printing the return shipping label. E-retailers set the rules of the returns, including things like return shipping and restocking fees.
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Director of Online Marketing
Tel: (877) 818-7447 ext: 5007