Job Title: Analyst – Control Room
Company: Etisalat
Location: Nigeria
Job Type: Full Time
Qualification: BA/BSc/HND
Job Field: ICT Security / Intelligence
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Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
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Job Summary:
To provide a professional, accurate, effective monitoring of CCTV and other security electronic service and to pro-actively stop theft or vandalization of Etisalat assets in the area of scheme coverage.
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Principal Functions:
- Operate and monitor the deployed CCTV surveillance system, Building Management System (BMS), Access Control, Fire and Intruder alarm systems and initiate appropriate action when necessary.
- Maintain a diary/record of all occurrences/incidents with sufficient details to enable appropriate action to be taken.
- Observe, monitor, investigate as necessary, and report any irregular or suspicious occurrence and to respond to any incident requiring intervention or Emergency Services if required in accordance with Company procedures.
- To maintain a desk log of actions and incidents including the recording of all incoming telephone calls that require action or attention by others, and making occurrence reports as required.
- Escalate all maintenance issues to appropriate department/unit.
- Generate report of activities of the control room operations.
- Record all incidents in the appropriate format and write concise and accurate incident reports as necessary.
- Undertake staff training as required and receive guidance and instruction from the supervisor when necessary.
- To undertake any other duties or perform any other such tasks or duties which the person is reasonably expected to or instructed to undertake.
- To ensure the security of the control room and all equipment is maintained satisfactorily at all times, which includes access control of all visitors to the control room
- To maintain personal integrity and confidentiality of all information obtained within the control room, at all times, whether written, verbal or by any other means.
- Maintain regular telephone contact with all critical sites/facilities and render a daily situation report
- Respond to distress/emergency calls and escalate where necessary
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Educational Requirements: – Good first degree – BSc. or HND Degree or its equivalent
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Experience, Skills & Competencies:
- At least 1 to 2 years work experience as a Security operative
- Must be familiar with the operation of CCTV and other security equipment systems.
- Preferably, should have an understanding of the law related to the use of video evidence and have the skills to apply that understanding to the management of tapes.
- Preferably, should have some knowledge of security work and police procedures for liaison with security operations.
- Working up to 12 hours shift in secure control room environment.
- No problem working with multiple display screens.
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