Job Title: Customer Service Officer (CSO)
Location: Lagos, Nigeria
Recruiter: MGM Consults Ltd.
Our client, a first generation Nigerian Bank in Lagos metropolis seeks to recruit self motivated, intelligent, young, articulate, dynamic individuals with integrity.
Job Description:
• Continuously source for new business opportunities and deposit liability generation
• Identify customer needs and proactively seek to provide products/services to meet the identified needs
• Review applications for credit facility and make appropriate recommendations
• Manage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis
• Analyze and screen applications for credit, based on the Bank's credit risk procedures
• Initiate and carry out recovery action on non-performing credit facilities on assigned accounts
• Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels
• Perform other duties as may be assigned by BDM or supervisor
Skills/Competence Required:
• Good marketing skills
• Proficiency in MS Office suit-Excel spread sheet, power point etc
• Liability generation
• Credit knowledge
• Analytical Skills
• Basic banking Knowledge
• Good communication and interpersonal skills
• Good customer services skills
• Good problem solving skills
• Good documentation and record keeping
• Good reading and listening skills
Educational Qualification:
• A good Bachelors degree, HND or OND only (minimum of Second Class Lower or Lower Credit)
• NYSC Certificate or exemption letter
• Age: Not more than 32 years
Required Experience: 0 – 2 year(s)
Apply to this job (http://www.jobnavy.com/job/27330/customer-service-officer-job-at-mgm-consults-ltd/)