(http://www.theinfostride.com/ifsimages/Stanbic-IBTC-Bank-Nigeria-standard-Bank-Group-South-Africa.png)
Job Title: Messaging Officer
Job ID: 7487
Location: Nigeria
Division: Information Technology
Position Category: Information Technology
Employment Type: Full Time - Permanent
Organisation: Stanbic IBTC Bank Plc (Member of Standard Bank Group)
Job Purpose:
Messaging Officer is responsible for the day-to-day administration, operation, and support of Stanbic enterprise messaging infrastructure including Active Directory/DNS, Blackberry, OWA, Mail Marshal and Microsoft Exchange servers. This role entails 24x7 off-hours on-call responsibilities.
Key Accountabilities:
• Day-to-day administration of Stanbic Enterprise messaging infrastructure.
• Providing some level of technical operational skills in the maintenance and support of Stanbic enterprise messaging infrastructure.
• Ensure that mails and messaging customers consistently receive a high quality service by proactively monitoring and using all available resources (i.e. systems and processes)
• Another key function of someone in this job role would be to manage the servers. "That means managing quotas of the individual user's mail box.
• Ensure current inventory of all Blackberry devices
• Manage system providers to ensure agreed delivery deadlines and MTTRs.
• Manage all Blackberry requests and needs and integrate additional Blackberry 5.0 features
• Provide timely reports and feedback on all system problems, etc (formal and documented reports)
• Implement and maintain best standards and practices for Active Directory, Exchange and Blackberry
• Ensure proper backup for all messaging servers
• Service Availability within agreed SLA objectives - Availability
• Incidents within SLA Objectives – MTTR
• Responsible for disaster recovery planning, testing, implementation, and documentation
Required Skills and Qualifications
Knowledge:
• Staff Minimum of a 2.2 B.Sc degree in computer science or equivalent.
• Through knowledge of Microsoft Exchange, Blackberry and OWA
• Knowledge of Active Directory/DNS
• Knowledge of Mail Marshal Operation
• Knowledge of Outlook Web Access(OWA)
Experience:
• Minimum of 1 year banking experience with a minimum of 1 or 2 year(s) within messaging infrastructure platform.
Required Competencies
• Ability to communicate clearly verbally and in writing when interpreting and explaining information relating to product benefits and service provision to customers.
• Good presentation and negotiation skills.
• Ability to convey factual information clearly.
• Ability to question, probe and clarify information in a diplomatic manner.
• Ability to reinforce standards and objectives.
• Ability to adapt readily to changes in systems and procedures, and encourage others to do the same.
• Results-orientated, strongly motivated to achieve, adheres to deadlines and ability to work effectively in a team environment.
How to Apply:
• Visit Standard Bank Nigeria Jobs Portal (http://corporateandinvestment.standardbank.co.za/pages/careers_rms/nigeria/jobs.html).
• Scroll down and enter the "Job ID" in the field provided named "Search by Job ID"
• Click on "Search".