Help Desk Specialist Job at Best Search Recruitment

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Job Title: Help Desk Specialist

Company: Best Search Recruitment

Job Type: Full Time

Qualification: BA/BSc/HND  

Experience: 2-3 years

Location: Lagos, Nigeria

Job Field: ICT / Computer  

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Best Search Recruitment is founded on solid international best practices and procedures combined with in-debt knowledge of local Human Resource needs. We strive to be the best in everything we do ensuring our services add value to our clients. We aim to deliver the best candidates to the most highly sought after roles, while meeting our clients highly skilled needs. Our professional focus is identifying exceptional talent within the industries we serve matching talented individual's skills and experiences to the right career opportunities. We have also consistently acted as a solution provider for global companies seeking the right candidates for their hard to fill roles.

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Job Purpose: – Update customer data and produce activity reports

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Responsibilities: – Provide first level contact and convey resolutions to customer issues – Properly escalate unresolved queries to the next level of support – Track, route and redirect problems to correct resources – Update customer data and produce activity reports – Walk customers through problem solving process – Follow up with customers, provide feedback and see problems through to resolution – Utilise excellent customer service skills and exceed customers' expectations – Ensure proper recording, documentation and closure – Recommended procedure modifications or improvements – Preserve and grow your knowledge of help desk procedures, products and services

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Education/Experience: – BSc degree in Information Technology, Computer Science or equivalent – 2-3 years proven working experience in providing help desk support – Proficiency in English – Working knowledge of help desk software, databases and remote control – Strong client-facing and communication skills – Advanced troubleshooting and multi-tasking skills – Customer service orientation.

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