Interra Networks Nigeria Jobs - Technical Helpdesk Agent

Started by Jobbers, Oct 08, 2011, 07:30 AM

Jobbers

Job Title: Technical Helpdesk Agent
Job #: 655821
Location: Abuja, Nigeria
Company: Interra Networks Inc

ROLE PROFILE:
Suitable candidate would be responsible for external and internal 1st level support services which include Desktop support, LAN, WAN and infrastructure with Emphasis in Electrical Electronics.

CORE FUNCTION

- Monitoring the local and wide area network.
- Installation, integration, maintenance and management of networked systems for the transmission of data.
- Identify and resolve server hard ware issues.
- Server support would be windows enterprise and other servers in the data centre.
- Carry out regular checks on the status of servers (soft and hard ware)
- Manage the data backup of servers.
- Efficiently analyzing and correcting hard ware and network issues.
- Start up all applications e.g.: Sugar, CRM, Sales force ETC.
- Install soft ware, tests systems, implement and maintain system integrity.
- Recommend and install fire walls and antivirus software
- Handle escalation support from support team as assigned
- Manage and support all Electrical installation within the company and deployed Electrical /ICT technology to clients.

SKILLS:
·         Familiarity with VSAT, Radio and Fiber WAN links.
·         Technical skill/experience.
·         Ability to work with minimal supervision and possess good organizational skill
·         Strong interpersonal skills are needed to work well with others
·         Good analytical skill
·         Ability to communicate with individuals at all levels in the company and with various business contact outside of the company in an articulate , professional manner
·         Excellent critical thinking and problem solving skill
·         Proactive and the ability to use initiative.
·         Professionalism and task oriented

EDUCATION/QUALIFICATION
·         BSC  Engineering  computer science , or any relevant related course
·         Knowledgeable or have a technology background
·         Power, cooling , electrical or mechanical engineer
·         Good understanding of physical/storage environment and system performance
·         Good understanding of physical electrical wirings
·         CCNA, MCSE

For more information and online application: Interra Networks - Job Opportunities


Jobbers

Interra Networks Nigeria Job Vacancy for Technical Helpdesk Agent is still open for application. Follow the instructions above to submit your CV online before the deadline.

Jobbers