Job Title: Interaction Designer, Mara Mentor
Company: Mara Online
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos, Nigeria
Job Field: ICT
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We are looking for an ambitious and self-motivated individual to lead and coordinate all activities related to Mara Online in Nigeria.
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Responsibilities:
• Engage with stakeholders, users, and the product team to synthesize the wants and needs of our users, with the business and technical requirements, and deliver an amazing support function
• Participate and drive the full iterative design process for support, including; research, brainstorming, sketching, wire framing, prototyping and validating the implementation
• Train and manage the technical support team to provide ongoing customer support, consolidating feedback and sending regular reports to the product team
• Coordinate with technical support staff to gather user insights and conduct regular product testing
• Support the continuous development of the user experience for Mara Mentor; collaborate and brainstorm with other designers to collectively increase the design IQ and deliver consistent experiences to our users
• Communicate effectively with the product team.
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Experience required:
• Minimum of 5 years experience as a UX Designer, participating in the complete product development lifecycle of successfully launched products
• Bachelor Degree in Interaction Design, HCI or related discipline
• Demonstrable experience designing and documenting navigation structures, information architectures, user interfaces, and complex interaction designs
• Demonstrable experience designing for Web and Mobile Apps
• Proven experience with integrating usability research findings into designs
• Experience creating support functions and teams for Web and Mobile Apps, ideal but not required
• Experience in HTML, CSS, Photoshop and Adobe Illustrator
• Excellent written and verbal communication skills
• Organized, self-directed, efficient and able to manage multiple and complex projects in a timely manner.
• Proven abilities to hire, on-board and manage people
• Commitment to Mara Foundation's aims, objectives and principles.
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