Job Title: Head, IT Operations & Service Management
Job ID: 9914
Locations: Lagos, Nigeria
Company: Stanbic IBTC Bank Plc (a subsidiary of Standard Bank Group)
Sector: Banking and Finance
• Division: Group IT
• Position Category: GEF IT
• Regulatory Approval: Yes
MAIN PURPOSE OF THE JOB
• Ensure all IT services are measured and managed to achieve agreed targets
• Manage the SLA between IT and Business
• Provide leadership to Service Management & Test Management Teams
KEY RESPONSIBILITIES/ACCOUNTABILITIES
• Ensures adherence to defined IT policies
• Conduct and coordinate the yearly review of Business to IT SLA
• Manage the established Incident, Problem & Change mgmnt processes & document them
• Develop adequate MIS reporting from service desk database
• Ensure that all the Banks IT services are performing at agreed SLA
• Develop a proactive approach to IT support
• Ensure strict compliance to IT 's Incident, Problem and Change management processes
• Conduct regular customer service feedback survey
• Identifying operational problems, solving them and/or coordinating the resolutions of problems
• Develop a good relationship with Business Heads to ensure their expectations of IT are meet
• Provide timely reports and feedback to management (formal and documented) on monthly basis
• Drive the automation of IT service monitoring and reporting
• Provide Test Management capabilities for BAU & project-related system implementations
• Influence overall technology, driving system quality, and promoting practices to improve productivity and enable quality
• Any other duties as may be assigned by Department Head.
Deadline: 04 October 2012.
Head, IT Operations and Service Management Job in Nigeria (http://www.jobnavy.com/job/8606/head-it-operations-and-service-management-job-in-nigeria-at-stanbic-ibtc-bank-plc/)