Job Title: Service Availability Manager
Employer: International Business Machines (IBM)
Job ID: ITD-0614502
Job type: Full-time Complementary
Work country: Multiple (AT, BE, CY, CZ, DK, EG, FI, FR, DE, GR, HU, IE, IT, LU, NL, PL, PT, RU, ZA, ES, SE, CH, TR, AE, GB, TN, GH, QA, IL, NO, RO, ZM, SK, PK, BG, EE, UZ, SA, DZ, AD, AO, BW, BF, TD, CD, CG, CI, HR, ET, GA, KE, LV, LS, LT, MK, MG, MW, MU, MA, MZ, NA, NE, NG, SN, SC, SL, SI, SZ, TZ, UG, UA, RS, GF, GP, MQ, NC, PF, RE, IO)
Position type: Professional
Work city: – Any
Travel: 25% travel annually
Job area: IT & Telecommunications (non consulting)
Business group: Integrated Technology Delivery
Job category: Enterprise Operations
Business unit: ServiceMgmt
Job role: CRM Delivery Cust Svc Mgr
Job role skillset: General
Commissionable/Sales-Incentive jobs only: No
Job description: – The SAM is responsible for communication across matrixed teams, as well as the Account Team and Client. They will also leverage data insights from trending of outages, ticket data, and other analytics to proactively prevent outages and improve availability. – The individual assigned to this job role should provide advice in their technical or process area of specialization, be able to independently generate solutions based on analytical skills and business knowledge. Perfect Candidate should be able to provide advice to team members within their area of specialization. The application of leadership skills is a must and the person must demonstrate discretion and independent judgment in matters of significance to IBM. – The ideal candidate will have the ability to prioritize his/her workload, be adaptable and remain calm and think clearly during a crisis. He/she must react and respond with a sense of urgency.
Required:
• At least 1 year experience in working knowledge of Standard Recovery Management Process
• At least 3 years experience in analytical thinking & negotiation skills
• At least 3 years experience in Delivery with a technical background in systems/servers, and high level knowledge to understand the terminology
• At least 3 years experience in effective written/oral communications & directing recovery efforts
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, intercourseual orientation, national origin, genetics, disability, age, or veteran status.
Required:
• Bachelor's Degree
• English: Fluent
Preferred:
• Master's Degree in Information Technology
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Source: Service Availability Manager Job at IBM (http://www.jobnavy.com/job/26278/service-availability-manager-job-at-ibm/)