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The British High Commission is looking for an Information Technology Support Officer, ITSO, to work in its busy Management Section.
Position: Information Technology Supports Officer
Location: Dhaka & Abuja
Job Description
• As an ITSO, your role will be flexibly tailored to:
• Proactively maintain and support the F3G desktop and infrastructure at BHC Abuja.
• Provide a focal point for users' IT related queries.
• Help ensure the maximum availability of the Firecrest system and service. This involves closely monitoring the performance of Firecrest systems and resolving IT problems with support from the IT Help desk and other IT stakeholders such as the RMO, RSC and ITSA.
• Help ensure the security of the system and ensure that potential breaches of security are reported and investigated.
• Line management of all Deputy IT Support Officers (DITSO's).
• Support any locally installed small systems (e.g. Laptops, PDAs) and the following IT systems.
The following gives a guide to the tasks required to support the BHC Abuja's IT systems:
Record your activities and those of external agencies:
Maintain an accurate log of all work performed and issues raised.
Keep track of all maintenance work carried out by an external agencies, such as the IT Help Desk or the Regional Support Centre.
Administer user accounts:
• Disable/enable user accounts.
• Reset passwords.
• Add and remove users to and from groups.
Administer Electronic mail:
• Administer shared mailboxes and the users who have access to them.
• Maintain the Distribution Lists within your Post.
Administer servers at your post (where applicable):
• Create new shared folders (Data shares).
• Change backup tapes.
• Replace printer rollers.
• Enable device access as required. For example, enable:
• USB printers/scanners.
• Internal/external CD/DVD writers.
• Biometrics systems.
• Support BitLocker.
• Reset BitLocker pin annually.
• Fix and replace hardware:
• Fix or upgrade workstation and server hardware.
• Order, replace and dispose of IT equipment according to FCO standards.
• Build computers for users.
• Provide focal point for Residences Internet services.