FEP Administrator Job at a foremost Bank in Nigeria

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Job Title: FEP Administrator

Location: Nigeria

Recruiter: Phillips Consulting Limited

Our client is one of the first banks to have been established in Nigeria and has a wide network of branches

An exciting opportunity exists for two FEP Administrators to support the Head, IT Service Delivery.

Responsibilities:

•   Ensures continuous availability of all e-channel systems 24×7 operations

•   Ensures 1st level technical support for all e-channel systems

•   Supervises / Conducts Proof of Concept Testing for all new e-channel solutions

•   Prompt escalation of issues

•   Reporting

•   Alerts management and operations

•   Implement SLAs

•   Participates in all e-business projects and upgrades.

•   Constantly monitors all channels transactions.

•   Ensures adherence to the Bank's IT policies and standards.

•   Liaises with e-business department on all IT related issues.

•   Implements test plans (including functionality, integrity, and stress testing, etc)

•   Performs any other tasks as assigned by Head, IT Service Delivery

•   Relates with e-business technical vendors for support.

•   Creates users on selected e-business servers at OS level.

•   Liaises between business units and technology teams in ensuring SLA on channel business is maintained.

•   Draw Up Channel Management and Infrastructure strategic plan.

Requirements:

•   Good technology related university degree preferably in Computer Science, Engineering or Numeric Science;

•   Minimum of 8 years cognate IT and FEP Support Duties experience in a large to medium size bank/ financial institution.

Required Knowledge, Skills and Abilities:

•   Good knowledge of ATM architecture

•   Good knowledge of FEP architecture

•   Adequate Knowledge of Windows Environment

•   Adequate knowledge of Hardware

•   Ability to coordinate support successfully

•   Organization and coordination skills

•   Good knowledge of Postilion and its components

•   Software Programming background.

Generic Skills:

•   Pro-activeness and promptness in response

•   Customer Service Consciousness

•   Adequate knowledge of Customer IT Support and IT Security.

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