Job Title: Analyst, Configuration, Release and Deployment
Employer: Stanbic IBTC Bank Plc
Parent Company: Standard Bank Group
Sector: Banking and Finance
Job ID: 11759
Location: Lagos, Nigeria
Division: Group IT
Position Category: Group IT Architecture
Employment Type: Full Time – Permanent
Shift: No
Regulatory Approval: Yes
Position Description:
• Working under the supervision of the team lead, implements new configuration changes to Finacle 10.2 product utilizing the Program Configuration Management Plan and Procedures.
• Develops and implements configuration changes to improve the overall efficiency of system processing.
• Follows standard methodology using department tools, documentation and knowledge to maintain configuration control of the documentation, work products, software and firmware.
• Responds to requests and direction with appropriate sense of urgency.
• Keeps accurate reporting records.
• Provides quality and timely support and assistance to customers to resolve problems and issues in area of expertise.
• Answers questions and addresses issues in a clear, concise and timely manner
• Is fully able to understand design configuration and how it relates to system configuration.
• Analyzes product correction of deficiency, changes and new system enhancements as approved by Change Control Board to ensure they meet program and business best practice standards.
KEY RESONSIBILITIES:
• Performs software and data configuration management in accordance with industry standards
• Follows as well as enforces program CM/DM Plan(s) and associated processes and procedure
• Develops, monitors, and manages the program's SCM process and associated processes and procedures
• Receives software (including associated documents, drivers, and licenses) and performs associated tracking and management activities such as virus scans, copying, etc
• Controls access/custody of software via check-in/check-out procedures
• Performs periodic software library audits to assure adherence to SCM processes
• Member of the Change Control Board
• Gathers, analyzes, and reports SCM metrics software configuration items
• Interface directly with Production and Program management, and Program Team and Administrative Leads to assure SCM processes consistency and quality.
• Advocates and implements continuous improvement opportunities for SCM and CM/DM across the program, to increase the efficiency of program performance and resolve problems
• Provides support in implementing a Quality Management System that supports establishment, measurement, monitoring, control and enforcement of the customer.
• Provides support in planning, directing, and ensuring Quality Management System (QMS) functions on a multi-site, cross disciplinary Department of Defense (DOD) engineering, software development, test, and integration, and fielding team environment across multiple geographic locations.
• Collects, stores, and maintains configuration records.
• Maintains open, honest, and direct communication of program information through an independent reporting chain to the Program CM and MA Leads.
KEY PERFORMANCE MEASURE:
• Successful quality assurance as it relates to configurations, release and deployments with minimal or no service impact.
• Meet deadlines for assigned tasks/projects.
• Adherence to IT Configuration, Release & Testing, Development & Programming best practice
• Timely/Successful testing of delivered core banking patches (customization and product)
• Development of Quality test cases for all solution
• Zero/Minimal rollback of Tested solutions.
• Effective management of defect picked during testing.
• Ensures SDLC framework is robust and successful implementation is achieved
EXPERIENCE:
• Minimum 2– 4 years' experience, Bachelor's degree in computer science or related discipline.
• Knowledge of establishing and tracking software/hardware configuration items and baselines.
• Ability to provide database design, analysis, reporting, queries, and administration as needed
• Ability to capture, track and report metrics on configuration items, author requirements and configuration plans, and define and implement processes and procedures
• Experience maintaining status records of baselines, changes, deviations, and waivers
• Adept PC skills (MS office – Access, Word, Excel & PowerPoint)
• Strong analytical and problem solving skills
• Strong customer focus and ability to manage client expectations
• Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously
• Self-motivated and able to work under little supervision.
• Good communication skills and Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels
• Must be service orientated
KNOWLEDGE:
• Strong analytical and problem solving skills
• Excellent customer relationship and ability to manage client expectations
• Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously
• Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels
• Self-motivated and able to work under little supervision.
• Logic and problem solving skills.
• Good communication skills.
• Ability to interact with users at all levels.
• Service orientated
• Ability to manage time and people
• Good project management skill
• Program development skill
• Strong customer focus and ability to manage user expectations
• IT Security Awareness
• Programming skills using standard technology
• Good understanding of relational database and SQL script development for data analysis and report purposes.
Key Applications to Support and knowledge required:
1.Finacle Core Banking e.g. CRM-CIF, Asset, Liability and Payment
2.Peripheral systems
3.Integration layer ESB/MAX
4.SLDC
5.Project Management Framework
Important Relationships:
End users;
• Enhancing of user processes via application of software technology.
• Management of user work related incidences to ensure minimal operational impact.
• Provide support for software systems at enterprise level.
IT Team;
• Exercising Management and Leadership skills in meeting project and business objectives
• Relationship management/Team cohesion ensuring dependencies are catered for.
Software Vendors;
• Management of vendors to deliver and effectively support standard software solutions to drive business.
Personal Competencies:
• Team player
• Good communication skills
• Pay attention to details
• Result oriented
• People management skills
Problem Solving, Planning and Decision Making:
Problem Solving;
• Managing, resolving and delegating effectively to ensure that issues are resolved in a timely manner with minimal impact to the business
• Set and ensure adherence to procedures with regards to application configuration and deployment
• Resolve problems related to system and application availability.
• Resolve user issues related to software application usage.
• Review system parameters and advice business
• Resolve business issues by pro-actively proffering solutions
• Ensures the teams have an understanding of issues and monitors progress as it relates to desired outcomes
Planning;
• Ensure processes are in place for minimizing system/application downtime
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