IP Operations Supervisor - Lagos Job at Main One Cable Nigeria

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Job Title: IP Operations Supervisor

Job Location: Lagos, Nigeria

Ogranisation: Main One Cable Nigeria

Department: Network Provisioning and Operations

Reporting Line: General Manager, Network Provisioning and Operations

Responsibilities:

The IP Operations Supervisor provides support for the IPNGN Network infrastructure and technical operations support for all IP customer base (This includes third party IP customers not directly connected to the Main One IPNGN platform).

Specifically, the IP Operations Supervisor's responsibilities shall include: •         Ensure continued smooth operation of the global IP network infrastructure through monitoring and performance reporting against performance benchmarks

•         Ensure that biennial internal security audits are carried out on the network and recommendations made

•         Ensure that new IP customer provisioning is carried out in line with the IP Provisioning process

•         Ensure that accurate logging, timely updates and communication are provided by IP NOC and other Engineers during the lifecycle of any IP related incident

•         Ensure that all escalated IP related tickets are resolved within agreed timelines and handled professionally

•         Provide adequate support and requisite input to IP planning and technical sales teams

•         Ensure standardization and regular update of all documentation using the DMS system, and in line with corporate policy

•         Ensure that all reports are developed in line with the defined IP reporting process and made available to all stakeholders accurately and in timely manner

•         Ensure continuous improvement and adherence to the MainOne IP Operations Guide

•         Ensure all third party application support contracts and hardware support contracts for all IPNGN systems are up to date and functional.

Qualifications, Skills  & Competencies:   

•         Relevant professional/technical certifications

•         Minimum of 8 years' relevant experience required in troubleshooting IP Circuits and all related issues.

•         Strong experience configuring and troubleshooting Cisco routers and switches

•         Cisco IOS/IOS  XR experience will be an added advantage

•         Familiarity with TAC case management and escalation process

•         Strong understanding of a process driven environment

•         L2 and L3 MPLS experience

•         Routing protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)

•         IP multicast experience

•         CCNP , CCIP, CCSP  certification or equivalent experience

•         CCIE Certified – will be an added advantage.

Demands of the job:   

•         Strong written and verbal skills

•         Strong  customer service experience required

•         Availability to work overtime in times of emergency and specialized project deliveries.

•         Understand and manage the pressure of a 24×7 customer support environment

IP Operations Supervisor - Lagos Job

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