Job Title: Head E-Business
Employer: Stanbic IBTC Bank Plc (part of Standard Bank Group)
Job ID: 12554
Location: Lagos, Nigeria
Division: Business Banking
Position Category: Distribution and Channels
Employment Type: Full Time – Permanent
Position Description:
• Prioritises channel characteristics by how well they help SIBTC meet channel objectives and desired customer experience.
• Develops channel strategy in order to increase the Bank's market share.
• Develops strategies that utilises self-service banking technology/products/services to expand SIBTC's geographic reach and customer base
• Enhances and upgrades existing products and services to include but not limited to internet banking, telephone banking and mobile banking
• Creates and implements channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers
BUSINESS ACUMEN:
• Applies knowledge of e-commerce value chain while engaging various parties involved in all e-banking transactions within and outside the Bank.
• Is responsible for the e-commerce value chain, overseeing the various parties involved (Issuer, Acquirer, Switch, Processor, Terminal Owner, ISO etc.) as well as the specific role each plays in assuring transaction success.
• Oversees the income generating points, as well as the specific bank charges (interest, fees, commissions, default charges etc.) at various points in the value chain for various e-business transactions.
E-BUSINESS SALES SUPPORT:
• Prioritizes work to make self available to assist sales team
• Demonstrates deep knowledge of product features and services and usability
• Provides input into product development from experience and information gathered from sales support engagements
• Ensures operational ramifications are considered in new product launches or in alterations of existing products
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