Job Title: Sales Support 2-HC
Employer: General Electric (GE)
Location: Port Harcourt, Senegal
Job Number: 1915110
Business: GE Healthcare
Business Segment: Healthcare Eastern & African Growth Markets
Career Level: Experienced
Function: Sales
Function Segment: Administration and Support
Relocation Assistance: No
Role Summary/Purpose: Provide first level support to the services sales function during the pre-sales/quote & tender phase and follow up execution for non-contract deals with other functions. Responsible for analyzing sales market data and installed base data to help prioritize services sales opportunities.Support sales commercial operations function in activities related to driving growth by setting up effective processes to collect & analyze data.
Essential Responsibilities:
Services Contract Sales Support;
1. Own and continuously update service sales opportunity backlog to prioritize short & mid-term SS execution capture based on criteria to be agreed with local Service leadership
2. Manage proactive renewals mechanism before contract cutoff
3. Prepare draft contract offers for systems to capture under contract, deliver to Service Sales Account Leaders to approach customers
4. Follow up with customers after sending proposals until signatures are secured
5. Communicate and ensure peripherals contractual obligations are secured by the Service Delivery team to meet customer obligations
6. Create L/G workflows for every Public contract, follow up thru approval in a timely manner
7. Backup archiving for all svc PO's and contracts
8. Collect local market data
9. Internal owner of public tender process, assemble papers needed thru coordination with other stakeholders and according to tender deadlines
Non-Contract Services Sales Support;
1. Non contract Support: Own a tracker for all quotations and customer orders, and follow up with different functions for execution to ensure high conversion of quotations to orders, and high conversion of orders to delivery thru billing
2. Ensure all quotes are followed up with customers to secure customer orders
Budgeting Support;
1. SII (annual budgeting) Process: Provide a starting point for the SII process on the Current Installed Base out of Warranty, Future Installed Base Out of Warranty, End of Product Life EOPL, Current Capture Rates%, Current Average Selling Price etc.
2. Compile and extract data by modality, assist with 1-5 yrs projections based on new Equip Orders forecast and End of Life/De-install forecasts
Internal Sales;
1. Conduct internal service sales support by approaching customers with different offerings over the phone, and conduct weekly follow up according to alignment plan with local Service Sales Leader.General
1. Work with Commercial teams to provide them with the tools needed to achieve or exceed the Operating Plan (target) for services (Revenue, Price, Capture Rate by product, Installed Base retention)
2. Drive and track revenue for the region as well as capture rate and revenues by product
3. Prioritize tasks and accounts between the different service sales channels (inside sales, service account leaders and product service sales specialists) to support the product P&Ls.
4. Communicates effectively with equipment sales, services, and marketing colleagues to maximize all sales potential.
5. End of Life Campaign Implementation and Follow up: Check for the systems impacted under the EOL campaign, flag the ones under contract and coordinate with the Services Sales leader and assign delivery ownership to ensure the EOL letter are delivered to the end-user and Proof of Delivery obtained. Coordinate on the Business opportunity/replacement solution arising from this EOL campaign and ensure it is communicated to the customer along with the EOL Letters
6. Create, own and maintain customer contacts database
7. Lead quarter-end orders closing with Finance and Local Teams.
8. Ensure compliance with public procurement requirements when dealing with governments.
9. Manage internal deal review process of terms and conditions prior to quote submission and contract signature.Bus Ops :- Responsible for driving the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts. This may include field communications and verification along with contract submission prework.- Ensure application of all Non Contract transaction quotations on applicable system.- Ensure 100% complete and accurate invoice package collation.- Responsible for timely and accurate billing of customers for contract and non-contract services.
Qualifications/Requirements: – Bachelor Degree, Major in Business/Engineering/IT/Finance or related; – 5+ years related working experience, preferably in Pre-Sales support, business/financial analyst or similar – Exhibits the ability to interact effectively with various types of people; – Proficient at dealing with Microsoft Excel- Detail oriented, commitment to deliver the results; – Ability to manage multiple priorities and deliver on tight timelines, with get it right the first time attitude – Good English capability in both spoken and written. – Knowledge of local contract and legal requirements – Sales experience/Trade and finance background is preferred – Flexibility, good negotiation skills – Resourceful and Able to multitask
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