#Vacancy: Technical Support Job at Mara Online

[Jobrib]

Job Title: Technical Support

Company: Mara Online

Job Type: Full Time

Qualification: BA/BSc/HND

Location: Lagos, Nigeria

Job Field: ICT

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We are looking for an ambitious and self-motivated individual to lead and coordinate all activities related to Mara Online in Nigeria.

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Responsibilities:

• Grow to become a subject matter expect for Mara Mentor Web and App

• Assist customers to resolve issues through electronic tools and standard reporting features

• Analyse customer problem & service requests and resolving them within agreed service levels

• Use troubleshooting/debugging techniques and tools to analyse technical product problems.

• Answer product related queries and provide proactive support to customers by guiding them through technical best practices

• Identify potential product defects and create test cases to reproduce the issues, escalate to development

• Proactively and reactively look for solutions to prevent problems from occurring in product

• Conduct regular product testing as new versions of the web and app are released

• Gather and collate user feedback, summarising key ideas for product team

• Help to develop Mara Mentor's support features, including "how-to" guides and FAQs

• Build and maintain strong relationship up to senior management level.

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Experience required:

• 2-5 years experience in a customer support role, ideally in a technical area

• Bachelor's degree (technical field preferred)

• Demonstrable experience conducting technical support for Web and Mobile Apps

• Experience developing user research findings into recommendations for product changes

• Excellent written and verbal communication skills

• Organized, self-directed, efficient and able to manage multiple projects in a timely manner

• Commitment to Mara Foundation's aims, objectives and principles.

Apply to this job

[Jobrib]