Job Title: Manager – Account Delivery (Enterprise Services)
Reference: 680282
Job Role: Service
Location: Lagos, Nigeria
Company: Hewlett-Packard (HP)
Description:
• Develops and nurtures senior mgmt or executive-level relationships with the customer
• Owns customer operational relationship: develops & nurtures to excellent customer satisfaction
• Understands customer at local, country, region & Worldwide (WW) level to analyze delivery requirements & contribute to customer strategic business plan
• Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
• Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan
• Owns cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls
• Ability to effectively and proactively manage risk for high to very high risk projects
• Hires & leads cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans
Education and Experience Required:
• First Level University Degree or equivalent combination of education and experience.
• 8 – 12 years relevant business experience
• Multi cultural and x-region experience desired
• Information Technology Information Library (ITIL)/Information Technology (IT) Service Management (ITSM) experience
Knowledge and Skills Required:
• Ability to build & manage strong customer relationship at the executive level
• Excellent influence & negotiation skill
• Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
• Ability to understand & analyze an issue or problem to develop & implement a corrective action plan
• Applies appropriate knowledge and methods to resolve very complex business issues
• Leadership ability to build & manage a cross cultural, cross tower, cross business team for effective & efficient customer support
• Ability to proactively & effectively manage risk on high to very high risk projects
• Coaches & mentors experts & specialist Account Delivery Manager (ADM)/Deal Delivery Manager (DDM)s
• Develops & consistently applies Quality & Continuous Improvement Plans
• Ability to develop & present high impact message to executive level management
• Excellent communication skills: verbal, written & presentation with the capability to represent HP at external customer & industry events.
• Industry sector knowledge (finance, manufacturing, etc.)
• Crisis & conflict management
• In-depth knowledge of corporate, public, and legal policies as applicable for Outsourcing programs
• Ability to lead and coordinate large teams, often Worldwide (WW) and virtual
• Cultural sensitivity as works across multiple geographies
• Ability to negotiate within workgroups, customers and HP management
• People Management ability
Critical Competencies to Drive Business Results:
Strategy Operationalization & Implementation
Establishes and drives the operationalization and execution of HP's business vision, strategy and direction
Business Execution & Performance Monitoring
Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns
Program Tracking and Reporting
Continuously mines program data to assess overall contribution of program to business success
Cost and Budget Management
Establishes, tracks and enforces spending parameters to protect HP's business assets, and ensure their effective engagement
Coaching/Supervision
Assesses and manages employee performance to ensure individual and group excellence
Outsourcing Methods/Processes
Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results
HPS/BU Business Context
Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP's strategy for market penetration
HPS/BU Solutions
Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold
HPS Solution Interfaces
Understands how services in area-of-responsibility fit within or interface with the sales of other solutions – HPS, other Global/General Business Unit (GBU)s, or HP's partner strategies
HPS/BU Implementation
Understands the strategy and customer requirements involved in deploying software solutions
HPS/TS Solution Selling
Understands the key positioning messages for services and the resources available for effective selling
Change Management
Develops methods for supporting innovation and change across the organization
How to Apply:
Please follow the steps below for further information and to submit your application:
1. Visit this link: Search Jobs – HP (http://u.theinfostrides.com/hpjobs)
2. Under "Job Number", type the Reference Code.
3. Then, click "Search for Jobs".
Manager - Account Delivery Jobs (http://www.jobnavy.com/job/1902/manager-account-delivery-jobs-at-hewlett-packard-hp/)