Job Title: Manager, Member Services
Location: Lagos, Nigeria
Employer: Arik Air Limited
Job specifications:
• Oversee direct day-to-day operations and service delivery of the member services centre to ensure total customer satisfaction.
• Development and implementation of systems, KPI's, service level agreements and process quality improvements with manager.
• Manage the member services operation which includes membership, registration, and information dissemination.
• Ensure that all membership records, communication and product orders processed by member Service staff within required times.
• Monitor and optimize the performance and productivity of the Member Service staff and all areas related to member services, provide ongoing feedback and training to ensure quality service.
Requirements:
• 3 to 5 years experience in similar job role while a University Degree would be of advantage.
• Knowledge of principles, practices and techniques of operations.
• Be creative, detail orientated and self-motivated.
• Must be fully computer system literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.
• Knowledge of systems used in the Reservation
• Department would be an advantage.
• Good project management skills.
How to Apply:
Interested and qualified applicants should apply online or forward their applications and detailed CV to aviationcommercial@arikair.com.
Deadline: 10.11.2013
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Source: Manager - Member Services Job at Arik Air Limited (http://www.jobnavy.com/job/26262/manager-member-services-job-at-arik-air-limited/)