Job Title: Value Added Service Application Support – Specialist (Level 2)
Location: Lagos, Nigeria
Organisation: Mara Ison Technologies (member of Mara Group of Companies)
Experience: 3-4 years of experience in providing L1/L2 support in Telecom domain and with at least 2-4 years experience in supporting Telecom VAS software products/applications.
Qualifications: Graduate/ BE / MCA or Equivalent
Desired Profile:
• Advanced knowledge of Telecom , Networking and UNIX Administration , Problem debugging/isolation skills for applications/DBs /Interfaces.
• Vendor co-ordination and conflict mgmt skills, Documentation.
• Shift operations planning and co-ordination , Reporting & Presentations.
• Write well constructed shell scripts with functional routines.
• Deal with customers in a professional & courteous manner which keeps them informed and offers value on a daily basis.
• Sound understanding of VAS Services , Call flows , GSM , SS7 , clustering solutions.
• Understand the impact of particular processes along with what processes should be running on a server & how they should be configured.
• Solid understanding of storage, including SAN attached & local storage.
• Thorough understanding of monitoring and reporting tools.
• Provides assistance to team members to achieve individual and team tasks.
• Demonstrates self assurance in own actions, judgments and capabilities.
• Work together with external technical groups in order to resolve customer issues effectively.
• Actively troubleshoot monitoring and reporting issues.
• Excellent communication skills – Written & Oral.
Level-2 Value Added Service Application Support - Specialist Job (http://www.jobnavy.com/job/7107/level-2-value-added-service-application-support-specialist-job-at-mara-ison-technologies/)