Level-2 Value Added Service Application Support - Specialist Job at Mara Ison Technologies

[Jobrib]

Job Title: Value Added Service Application Support – Specialist (Level 2)

Location: Lagos, Nigeria

Organisation: Mara Ison Technologies (member of Mara Group of Companies)

Experience: 3-4 years of experience in providing L1/L2 support in Telecom domain and with at least 2-4 years experience in supporting Telecom VAS software products/applications.

Qualifications: Graduate/ BE / MCA or Equivalent

Desired Profile:

•   Advanced knowledge of Telecom , Networking and UNIX Administration , Problem debugging/isolation skills for applications/DBs /Interfaces.

•   Vendor co-ordination and conflict mgmt skills, Documentation.

•   Shift operations planning and co-ordination , Reporting & Presentations.

•   Write well constructed shell scripts with functional routines.

•   Deal with customers in a professional & courteous manner which keeps them informed and offers value on a daily basis.

•   Sound understanding of VAS Services , Call flows , GSM , SS7 , clustering solutions.

•   Understand the impact of particular processes along with what processes should be running on a server & how they should be configured.

•   Solid understanding of storage, including SAN attached & local storage.

•   Thorough understanding of monitoring and reporting tools.

•   Provides assistance to team members to achieve individual and team tasks.

•   Demonstrates self assurance in own actions, judgments and capabilities.

•   Work together with external technical groups in order to resolve customer issues effectively.

•   Actively troubleshoot monitoring and reporting issues.

•   Excellent communication skills – Written & Oral.

Level-2 Value Added Service Application Support - Specialist Job

[Jobrib]