Customer Service Representative - Abuja Job at Standard Chartered Bank Plc

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Job Title: Customer Service Representative

Employer: Standard Chartered Bank Plc (SCB)

Job ID: 400345

Job Function: Consumer Banking

Location: Abuja, Nigeria

Full/Part Time: Full time

Regular/Temporary: Permanent

Job Description:

• Support acquisition and growth of customer base through referrals

• Manage, handle and record customer complaints deliver communication on product and channels to customers in an effective and efficient manner.

• Custodian of the following banking instruments: cards, cheque books, frontline registers

• Recommend processes and service improvements, based on customer feedback and observations, to the head of frontline effectiveness and at the vof forum (quarterly)

Oversight of queue management and banking hall look and feel oversight of marketing collateral and positioning

Key Roles & Responsibilities:

• Overall customer service delivery and enquiry handline in the branch

• Evaluate customer needs and provide high level, accurate information and advice on products and channels.

• Cross-sell bank products/channels to existing customers

• Migrate customers to the remote channels through online activation, estatements and atm usage

• Prepare weekly reports on service issues and complaints to the service quality team support acquisition and growth of customer

• Base through referrals manage, handle and record customer complaints

• Deliver communication on product and channels to customers in an effective and efficient manner.

• Custodian of the following banking instruments: cards, cheque books, frontline registers

• Recommend processes and service improvements, based on customer feedback and observations, to the head of frontline effectiveness and at the vof forum (quarterly)

• Oversight of queue management and banking hall look and feel

Oversight of marketing collateral and positioning

Qualifications & Skills:

• Minimum of a 2nd Class degree in a relevant course.

• Strong sales and relationship management skills

• Good Communication and Interpersonal skills.

• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers' needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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Source: Customer Service Representative - Abuja Job at Standard Chartered Bank Plc

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