Job Title: Customer Experience Manager
Location: Lagos, Nigeria
Employer: Taafoo Limited
Job Description: Taafoo is seeking a Customer Experience Manager, with a strong display of empathy, who will be responsible for creating, executing, analyzing, and developing member programs that drive customer activation, repurchase and engagement, with a long-term focus on building brand loyalty and generating revenue from the taafoo customer base. This role is perfect for a seasoned customer relations expert who thrives on a mix of strategy, creativity, execution, and analytics, and isn't afraid to get his or her hands dirty. The ideal candidate will be ROI-focused and able to prioritize ruthlessly, set deadlines, and meet aggressive growth goals. This team member will play a pivotal role in helping drive customer to Taafoo store at our office in Oregun, Lagos.
Responsibilities:
• Identify key customer insights and opportunities for growing engagement and revenue
• Create and develop member programs to deepen engagement across multiple customer segments and life stages
• Understand technology requirements and prioritize projects on an ROI-basis for product roadmap
• Driving projects to completion on or prior to scheduled due date
• Establish monthly, quarterly, and annual marketing plans
• Develop metrics, create dashboards, and report on results
• Guide creative development of marketing collateral
• Fashionable & Trendy
Qualifications/Skills:
• 3 plus years relevant customer service experience
• Experience in all aspects of engagement marketing, including strategy, execution, analysis, and infrastructure
• Experience in online and offline retention and loyalty marketing tactics (e.g. re-targeting, direct mail, promotions)
• Proven track record of moving quickly and delivering results in an entrepreneurial environment-exceptional analytical, organizational, interpersonal, and problem-solving skills
• Outstanding verbal and written communication skills
• Keen attention to detail and ability to dive deep matched with the ability to think big
• Demonstrated success at a top direct marketing brand
• SQL Server/MySQL experience preferred
• Flexible and resourceful, easily adaptable to changes in environment and prioritization
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