Job Title: Manager, Revenue Assurance (Circuit and Packet Switched Networks)
Location: Lagos, NG
Employer: Etisalat Nigeria
Job Summary: Develop and implement life-cycle approach to minimize revenue leakage across the company through the entire Circuit and Packet Switched networks and Value Added platforms
Principal Functions:
• Assure the entire Circuit and Packet Switched networks and Value Added platforms to ensure that potential revenue leakages and losses across the platforms are proactively identified and mitigated
• Provide expert opinion on revenue impact of network processes and activities including new node implementations, integrations, operation change management and downtime
• Maximize revenue by reducing leakages and identifying revenue opportunities in relevant processes
• Allocate resources to investigate, analyze, evaluate and correct revenue-impacting issues which arise throughout the organization
• Take responsibility for continuous improvements and special projects aimed at identifying new revenue opportunities and enhancing revenue assurance practices in competence development, establishment of methodologies and best practices
• Review and recommend changes on all revenue-related policies, processes, procedures, and business rules to minimize revenue leakage
• Assess revenue impact of new products, network elements and billing system changes
• Create revenue assurance KPIs on the revenue assurance/ fraud management tool – CONNECTIVA SYSTEMS
• Perform root cause analyses of issues on the Circuit and Packet Switched networks and follow through to resolution and communication to appropriate parties
• Monitor system owners to ensure proper set-up of systems in order to minimize leakages
• Establish and maintain relationships with key internal and external stakeholders
• Providing internal cross-functional consultancy aimed at protecting the various revenue streams of the business
• Promote a revenue assurance culture in order to create a revenue-responsible organization which is alert to revenue leakage and over-billing threats, as well as revenue maximizing opportunities
• Apply essential automated tools and solutions to test for and monitor leakages and adequacy of business rules
• Embed technological and organizational change in day-to-day processes to proactively minimize the possibility of revenue leakages
• Introduce quantifiable monitoring mechanisms around existing revenue assurance strategies to ensure success
• Represent the status, current action plans and future direction of Revenue Assurance to the Revenue Assurance Steering Committee
• Improve and streamline current Revenue Assurance tools, processes and procedures
• Identify new revenue opportunity areas within the revenue lifecycle
• Enforce the company's Revenue Assurance Management strategy
• Approve revenue assurance-focussed criteria as standards prior to implementation of a new product or network element
• Delegate for the Head of Revenue Assurance and Fraud Management
• Ensure that revenue assurance-affecting businesses have in-built mechanisms to assure revenue streams via visibility, controls and good process design
• Establish and maintain reconciliation processes to ensure end-to-end visibility of revenue streams and data accuracy
• Ensure data integrity of all revenue impacting systems
• Build controls into revenue impacting projects
• Ensure ad hoc review of all rate tables within the company's billing systems
• Manage, co-ordinate and conduct one-off and recurring analyses to test/ elicit the suitability of business processes
• Actively seek revenue leakages within the company and work with involved parties to plug leakages and ensure future revenues are assured
Educational Requirements:
• Bachelor's degree in a numerate discipline
• Relevant professional certifications such as ACA, CISA, CRISC, OCA, OCP, OCM, CCNA, etc – will provide an added advantage
Experience, Skills & Competencies: Between six (6) and eight (8) directly relevant post-NYSC work experience
Ideal candidate must be able to demonstrate:
• Good knowledge of Relational Database Management systems
• Excellent understanding of GSM network architecture
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