Job Title: Client Service Executive
Location: Lagos, Nigeria
Recruiter: HT-Limited Nigeria
KEY ACCOUNTABILITIES:
• Accurately performs registration process for new and existing clients
• Act as interface with all clients at job sites/locations
• Interacts with companys client to provide them with information and address inquiries regarding products and services.
• Responsible for managing all operational concerns raised by client
• Exploring opportunities to add value to job accomplishments.
• Provide client support services in accurate and timely fashion.
• Maintain high level of professionalism and competence in every client interaction.
• Build positive and productive relationships with clients.
• Make frequent client calls and visits to strengthen client relationships.
• Analyze and resolve service issues promptly.
• Inform management about complex client issues and resolutions.
• Maintain client focused working environment for team.
• Work in compliance with company policies and procedures.
• Identify and develop new business opportunities with client contacts.
• Utilize effective problem solving and time management skills in client service operations.
• Develop process improvements to enhance service efficiency and effectiveness.
• Provide assistance to less experienced staffs when needed.
• Provide support in new product development and enhancement activities.
Qualifications, Skills & Competencies:
• Minimum 2-3 years post qualification experience
• Minimum of B.Sc or HND in Computer Science or Computer Engineer
• Prior Experience as a Customer Service or related Role is a strong advantage
• Good Time Manager, Hardworking and eye for detail
• Dresses professionally with impeccable manners
• Excellent written and spoken English
• Administrative and analytic skills
• Basic Computer Skills with ability to use Microsoft Word, Microsoft Excel, Email and the Internet.
• Willingness and aptitude to learn the use of new IT systems and software
• Negotiation and persuasive skills
• Ability to plan and delegate as necessary
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