Job Title: Technical Solutions Representative
Reference: 701686
Job Role: Services
Location: Abuja, Nigeria
Company: Hewlett-Packard (HP)
Description:
• Provide 1st or 2nd level technical support (applications)
• Working more independently and from a standard protocol to respond to customer issues.
• Moderate judgment may be used to supplement the outlined process.
• Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
• Respond to service, product, technical, and customer-relations questions.
• Proactively assist customers to avoid or reduce problem occurrence.
• Participates in projects for process or quality improvements.
• Work is reviewed periodically by Supervisor or Team Lead.
Education and Experience Required:
• College or University degree in IT related discipline will be highly appreciated
• Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.
• Knowledge and Skills:
• Superior skills in both written and verbal communication
• Experience in customer facing role either remote or face to face
• Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
• Experience in SW Development and SW customization experience
• Knowledge of SW tools and Web based applications (Microsoft , Oracle, JBOSS)
• Problem solving skills
• Accuracy in data entry
• Excellent fluency in language to be supported.
• Experience in a phone based remote role, esupport, e-chat or similar
• Familiarity with computer technology
• Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
• Understands internal processes and tools
How to Apply:
Please follow the steps below for further information and to submit your application:
1. Visit this link: Search Jobs – HP (http://u.theinfostrides.com/hpjobs)
2. Under "Job Number", type the Reference Code.
3. Then, click "Search for Jobs".
Technical Solutions Representative Jobs (http://www.jobnavy.com/job/1903/technical-solutions-representative-jobs-at-hewlett-packard-hp/)