Etisalat Nigeria Job Vacancies: Manager, Churn and Retention

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Etisalat is one of the leading telecommunications company with presence in 16 countries across Africa, Middle East, and Asia. As we continue to replicate our global reputation for innovation and quality of service in Nigeria, we invite applications for the following position(s):

Position: Manager, Churn and Retention
Ref: MSR

Reporting to the Director –Marketing Segment & Strategy

Our Ideal Candidate:
• Leverages appropriate channels Customer care, retail outlets, Corporate Sales and company website to drive execution of churn and retention strategies
• Provides leadership and guidance to team members and manages subordinates' performance towards achievement of overall team objectives.
• Monitors and controls budgetary needs of unit
• Leads team in developing effective customer retention strategies, identifying customer profitability and employing churn modeling techniques to define propensity to churn
• Develops business' churn and retention KPls
• Performs any other duties assigned by the Director, Marketing Segments and Strategy

Ideal Candidate should possess:
• Organize customer engagement/retention programmes to enhance brand loyalty and customer longevity
• Plans and manages human and material resources of unit to optimize performance, sustain morale and enhance productivity
• Builds and maintains a customer's needs at specific promotions to create and sustain opportunities for building lasting relationships with customers
• Proactively undertakes customer data mining to ensure effectiveness of CRM strategies and deployment of promotions to sustain brand affinity
• Proactively champions enhancement of decision support systems such as TABS in order to obtain complete, accurate and timely customers' data
• Performs any other duties as may be assigned by the Head, Churn and Retention

Interested candidates are expected to:
• Be highly focused and success driven
• Be strategic and analytical thinkers
• Possess excellent communication skills (oral and written)
• Possess high levels of integrity and self regulation

How to Apply:
• Prepare your most recent curriculum vitae as a Microsoft Word document and save in your full name
• Quote reference code of your desired position as subject and send your CV to the following email address latest 13th July, 2010 to commercialjobs@etisalat.com.ng

All applications will be treated in confidence and only short-listed candidates will be contacted.

[naos]