MTN Nigeria, a telecommunication giant, is currently recruiting for the following position:
Job Title: Product Development Specialist, Customer Lifecycle Management (CLM)
Department: Marketing and Strategy
Location: Lagos
Job Description:
•Support the CLM campaigns portfolio lifecycle project management (including implementation and launch of consumer segment targeted communications, promotions and products)
•Articulate understanding of target market needs and assist in developing relationship campaigns accordingly
•Design, facilitate and conduct customer surveys and produce value-adding reports for informed decision-making
•Keep abreast of new telecoms products, services & customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be taken
•Implement campaign development policies and procedures
•Coordinate quality assurance of developed campaigns to ensure consistency and accuracy
•Ensure new campaign designs are in line with segment strategy and objectives
•Ensure prompt resolution of identified campaign related issues
•Drive and participate actively in Friendly User Tests (FUTs)
Job Conditions:
• Normal MTN working conditions
• Extended working hours may be required
• Open plan Office environment
Reporting To: Product Development Manager
Employment Status: Permanent
Required Skills:
•Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of CLM campaign to MTNN's customers
•Liaise proactively with, VAS (Value Added Services) Planning, service creation, CR (Customer Relations) and systems operations specialist from IS (Information Systems) and NWG (Network Group)planning teams to ensure detailed understanding of the configuration possibilities for features on the prepaid platforms that can be quickly deployed to meet customer needs
•Build and maintain relationships with other internal stakeholders, external partners and suppliers
•Collate, share and act on feedback related to customer satisfaction or need with regard to existing or potential services
•Define and implement promotions and campaigns as required by Market Segments
Qualification:
At least 4 years work experience which includes: Product Development Demonstrated experience in primary and/or secondary research Project Management experience Systems design & integration
For more information and online application: Careers at MTN Nigeria (http://careers.mtnonline.com/vacancies.asp?deptid=8&id=1678)
Deadline: 12 August, 2011.
It is advisable to submit your application before the deadline. If you need further information, please post below. Good luck!