Job Title: Subject Matter Expert – Managed Services – Network Performance and Improvement
Req ID: 14873
Location: Lagos, Nigeria
Employer: Ericsson
Ericsson Overview: Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.
Job Summary: The Optimization job role purpose is to improve the overall service quality to ensure business consistency.
Responsibilities & Tasks:
• Infrastructure Capacity, performance Analysis & solution definition
• Capacity & performance Improvement
• End-user Quality of Service Optimization
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Position Qualifications:
Core Competences:
• Operation Services
• Operational Readiness
• Shared Solutions Services
• Presentation & communication skills
• Knowledge sharing
• Problem Solving & strategic thinking
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Deciding & Initiating Action
• Planning & Organizing
• Applying Expertise & Technology
• Presenting & Communicating Information
Education: Bachelors/Masters Degree in Telecommunications.
Experience:
• 5-7 years of experience preferably familiar with Ericsson processes/procedures and good internal contact network.
• Ability to work on senior management level.
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