Job Title: Analyst – IT Support
Location: Ibadan, Nigeria
Reports To: Manager-User Support
Organisation: Etisalat Nigeria
Job Summary:
Assist in the resolution of first level IT related hardware, software and network issues
Principal Functions:
• Assist in providing general first level technical support to end users organisation-wide
• Assist in resolving issues and attending to service requests in line with agreed SLAs
• Interact and consult with internal and external customers to manage customer satisfaction
• Assist in developing and maintaining an accurate database of historical information about previous user issues
• Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager-User Support
• Perform other duties as assigned by the Manager-User Support
Educational Requirements: First degree or its equivalent in relevant discipline
Experience & Skills: Between one (1) and three (3) years directly relevant post-NYSC work experience
Deadline: 11th September 2012.
Analyst - IT Support Job (http://www.jobnavy.com/job/7967/analyst-it-support-job-at-etisalat-nigeria/)