Technical Analyst Job at Oracle Corporation - Nigeria

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Job Title: Advanced Customer Services (ACS) Support Database Senior Technical Analyst

Job Reference Number: NS/228942/W

Role: Support

Location: Lagos, Nigeria

Company: Oracle Corporation

RESPONSIBILITIES:

•   To manage and resolve Customer Requests according to product main strategy and model.

•   Respond and resolve customer issues within Key Performance Indicator targets.

•   Maintain an up-to-date and in-depth knowledge of new products.

•   Ensure the timely completion of planned proactive tasks and Customer Requests.

•   Owning and resolving problems and managing customer expectations throughout the life cycle in accordance with global standards.

•   Maintaining product expertise in assigned cluster.

•   Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc.

•   Participating in RC/CA activities defined within their cluster

QUALIFICATIONS:

•   The candidates should have a degree in Computer science.

•   5-8 years experience in using and administrating Oracle database server.

•   Oracle Certified Professional (OCP) is a must/ (OCM) is a plus.

•   Strong knowledge of UNIX, Linux and/or Windows.

•   Experience in RAC, DB Performance, or Backup/Recovery is a Must.

•   Preferred to have Oracle VM Product and Virtualization Architecture Knowledge

•   Excellent written and spoken English is a must.

•   Customer Focus.

•   Planning and Organizing.

•   Working Globally/Team Working.

•   Results Orientation.

•   Have a strong Communication skills.

•   Problem Recognition and Resolution.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

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