Job Title: Engagement Consultant BSS – EP RSSA
Company: Ericsson
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos, Nigeria
Job Field: ICT
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Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
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We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
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Job Summary:
Accountable for customer centric offerings, including re-use, based on the complete Ericsson portfolio & 3PP. Responsible for creating & taking forward offerings to existing or new markets & customers with potential for substantial growth through innovative business & go-to-market models, cross all engagement models. Responsible for sales of offerings within respective practice. Responsible for Lead Management to establish a long term business growth. Partner with the KAM/AM in driving customer engagements by providing thought leadership & support in identifying & capturing opportunities. Responsible for creating a highly capable & experienced organization, able to work with C-level with customers, long-term engagements & to prove Ericsson credibility in the field with successful business cases.
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Responsibilities & Tasks:
- Deliver customer value & thought leadership
- Lead virtual/functional team to support KAM to grow within & beyond current business
- Conduct in-depth business focused discussions with the customer & analyze customer business environments, requirements, plans & issues
- Generate & manage leads to increase the 36 month sales funnel
- Perform value argumentation through generating customer business cases
- Identify & proactively drive new business opportunities
- Perform value argumentation through generating customer business cases
- Identify & proactively drive new business opportunities
- Build, manage & expand the regional offering portfolio in a specific area of competence &/or business
- Drive knowledge transfer among relevant communities within Ericsson
- Support in developing & delivering customer presentations including solutions, value argumentations & business cases.
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Position Qualifications:
Core Competences: – Problem Solving & Strategic Thinking – Customer Insight – Consultative Selling Skills – Negotiation & argumentation Skills
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Preferred Skills: – Commercial Understanding – Market Insight – Presentation & Communication Skills – Teamwork & Collaboration
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Minimum Qualifications & Experience Requirements: – 5-10 years experience of relationship sales & from ICT industry – Relevant business/engineering degree or MBA – Minimum 5 years in leadership.
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Additional Requirments, Physical Demands, Region/Local Specifications: – Strong personal track record of sales and delivery within the OSS/BSS practice area. – Deep experience in selling Systems Integration with understanding of impact on scope, commercial and contractual matters. – Proven track record in engaging with C-level at customers to sell and deliver in the OSS/BSS practice area. – Strong in consultative selling, fluent across engagement models – SI, Managed Services, Product engagement.
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