Payroll Overpayments Analyst - Lagos Job at International Business Machines

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Job Title: Payroll Overpayments Analyst

Employer: International Business Machines (IBM)

Job ID: CHQ-0622251:

Job type: Full-time Complementary

Work country: South Africa

Position type: Student/Internship

Work city: Lagos

Travel: No travel

Job area: Operations (all other)

Business group: IBM CHQ

Job category: Finance

Business unit: Human Resources

Job role: Accounting Analyst

Job role skillset: General

Commissionable/Sales-Incentive jobs only: No      

Job description:

•   The Overpayments Analyst is an independent professional who demonstrates continuous leadership and drive to achieve an organizational priorities, needs and policies, while maintaining daily operation at a high level.

•   The role of the Operations analyst is to own the over payments process ensuring that all monies owning to IBM stemming from the payroll activity are correctly calculated and recovered in line with the IBM agreed overpayment and recovery process. The position involves excellent collaboration with many parties within the Organization as well as employees, Manager, HR and the Chief Financial Officer.

•   The individual will own the Overpayments process for all African Payrolls delivered from the Shared Service Center.

Key responsibilities:

1. Ensure smooth day-to-day operation of the over payments process

2. Support the identification for over payments

3. Support the correct handling within the Payroll Team and payroll system

4. Calculate the gross and net overpayment

5. Notification and liaison with the employee's Manager and HR on the overpayment and recovery

6. Create, update and maintain the overpayment tracker on a daily basis

7. Prepare and distribute the overpayment and recovery requirements with the employees in line with the agreed policy an procedures

8. Create and distributes the AOD (Acknowledgement of Debt) document

9. Handles all queries regarding over payments and recovery in line with the agreed process and procedures as well as customer service standards

10. File all communication and AODs

11. Provides a summary of status per overpayment cases to Management

12. Proactively identifies and communicates all emerging issues to Management

13. Complies with all Business Controls requirements

14. Provides training to the Payroll Team on overpayment handling

15. Maintains all process documentation with process changes and new information in line with the expected standards

16. Continually identifies all ways to improve the current process to make it more efficient

Skills description, knowledge Environment:

• Develop a strong knowledge of over payments, the Payroll Department and the overall business strategy with a view to operating as a knowledge expert.

• Focusing on individual /team/department and operational objectives and developing professional effectiveness

• Coaching and training of team members

• Respond to client's calls and requests quickly, completely and accurately

Communication:

• Excellent communication skills, both verbal and written

• Deals frequently with senior IBM Managers, Leaders and process owners

Problem solving:

• Prepare and recommend solutions working with the Customer to establish their needs and business requirements

• Challenge the validity of given procedures and processes with the intent to enhance and improve.

• Strong analytical skills used to evaluate data, measurements and reports

• Participates in process improvement work using clear strategies e.g. six sigma

Business Controls:

• Ensure compliance with Business Controls requirements including compliance testing and suggesting actions to address and resolve an issues raised by compliance test matters arising

Required:

•   Bachelor's Degree

•   English: Fluent

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