Job Title: User Support Officer
Reference: 191
Recruiter: Global Profilers
Category: Telecom, IT & services (Lagos)
Sector: Oil and gas / Power / Energy
OUR COMPANY:
Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a User Support Officer for our client which is a Conglomerate.
RESPONSIBILITIES:
• Support domain and non-domain users
• Manage enterprise network printers
• Administration of ftp with NTFS and share permissions
• Administer and support DHCP, LAN, vLAN, WAN and VPN
• Access control management from Cyberoam and active directory
• Vast knowledge on Microsoft Exchange, POP3, IMAP, Outlook and ActiveSync administration and support
• Be able to support standalone and network applications like AutoCAD, Oracle based ERP (Orion)
• Monitor internet usage and control bandwidth utilization
• Support windows XP, 7, 8 and windows servers 2008R2
• Daily server backup along with Symantec backup solution
• Manage enterprise antivirus server (Kaspersky)
• Sound knowledge of Cisco devices and Avaya IP phones
• Daily report on firewall, access control and network resource utilization
• Support Polycom multimedia system
• Creation of users account and password reset on Microsoft exchange and active directory
QUALIFICATION AND EXPERIENCE:
• Be willing to work long hours and weekends
• Minimum of 5-10 years experience
• Must have full knowledge about: Exchange, Firewall, Switches and writing commands
• Be smart, have good customer support background
• ITIL v3 training will be an added advantage
• Ability to work under pressure
• Be able to relate in a multi-cultural environment
• Be able to relate with top executive management
Apply to this job (http://www.jobnavy.com/job/22438/user-support-officer-job-at-a-conglomerate-in-nigeria/)