Job Title: IT Support Officer
Location: Lagos, Nigeria
Recruiter: T.Fernandez Global Resources Ltd
Responsibilities:
• Reports to the Head, Information Technology
• Manage and maintain organization's IT infrastructure, including hardware, software, operating systems, networks, applications etc.
• Maintain and enhance the company's web presence, ensuring that only up- to –date and accurate information are contained on the website.
• Provide user support e.g. setting up new user accounts and user profiles and dealing with password changes, resolving day to day staff IT complaints and issues using standard troubleshooting techniques.
• Liaise with external IT consultants in the roll- out of new applications as well as provision of second level of IT support for staffs..
• Create and maintain company's knowledge repository and database to guarantee effective methods of storing and managing information and corporate knowledge assets.
• Provide support, including procedural documentation for computer system operation and development.
• Install work stations and set up hardware. Maintain current accurate inventory of hardware, software and resources.
• Assist the Knowledge Management Coordinator in spooling relevant website data on the organization's website.
• Monitor compliance with company's policies and procedures covering network access, internet and email usage, IT Tools of Trade, etc.
Qualifications and Requirements:
• Minimum of OND in any Computer Science, Information Technology or IT related certifications
• Must be hard-working and resourceful
• Candidates must be teachable and learnable
• Candidates must be able to work in a team
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