IT Engineer (IE 001) - Nigeria Job at Federal Palace Hotel and Casino

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Job Title: IT Engineer

Reference: IE 001

Location: Lagos, Nigeria

Employer: The Federal Palace Hotel and Casino (part of Sun International Hotels, Casinos and Resorts)

Job Summary: Responsible for providing all aspects of technical support to end users within the constraints of the technical processes, thereby ensuring stability and maximal availability of these infrastructure components to the unit. Will be responsible for performing at technical tasks assigned to them.

Qualification and Experience Required:

•   Minimum HND, B.Sc in Computer Engineering or Computer Science.

•   MCTS. 70-640 or 70-642 or 70-643.

•   ITIL Foundations Certificate.

•   Comp Tia A+ or DEL DCSE (Desktop & Portable).

•   Comp Tia N+ Nortel NCSS or Cisco CCNA is an added advantage.

•   SQL

•   MCITP: Enterprise Administration is beneficial.

•   relevant and IT support experience.

•   Helpdesk and customer service experience.

•   Shift based work.

•   Customer service skills.

Key Responsibilities:

•   Ensure Stability and maximal availability of the IT infrastructure components to the unit as well as performing all technical tasks as assigned and required.

•   Ensure closure of assigned 2nd level fault resolution calls within the required SLA.

•   Executes change control work orders as assigned within the required SLA.

•   Provides assistance or adhoc training to users when required.

•   Ensure maximum stability of IT infrastructure components by performing maintenance tasks.

•   Contributes to the continuous improvement of operational policies and procedures

How to Apply:

If you are interested in applying and you are confident that you qualify in terms of the information set out in this advertisement, please send your detailed curriculum vitae (CV) with a scanned passport picture.

Please note that only shortlisted applicants will be contacted.

Deadline: Thursday, July 4th, 2013

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