Customer Service Manager - Nigeria Job at ACCION Microfinance Bank Limited

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Job Title: Customer Service Manager

Location: Lagos, Nigeria

Employer: ACCION Microfinance Bank Limited

Sector: Microfinance / Banking

Summary of Role: The candidate will be responsible for maintaining up to date records and customer profiles, managing KYC , ATM, POS CQ forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances and initiating corrective actions, establishing and communicating service metrics; monitoring and analyzing results; implementing changes, maximizing customer operational performance by providing help desk resources and technical advice.

Requirements:

•   

Candidates for this position must possess minimum of HND/ BSc in any discipline,

•   MBA will be an added advantage,

•   Minimum of 5years work experience in KYC, ATM, POS CQ Management,

•   Good Marketing skills and Relationship Management.

•   Good Telephone etiquette,

•   Impeccable Communication and Interpersonal skills,

•   Good knowledge of Micro finance or service industry.

Remuneration: Competitive and attractive

How to Apply:

Interested candidates should apply online or send personal details in an EXCEL SHEET following the format below:

Full Names

Position Applied

Qualification

Telephone Number

Email

Yrs of Exp.

Yr of Graduation

NYSC

MBA

Prof. Qualification

Date of Birth

Address

City

State

CV should also be attached along and sent to jobs@accionmfb.com.

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