IT Applications Support Analyst Job at PricewaterhouseCooper (PwC)

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Job Title: IT Applications Support Analyst

Company: PricewaterhouseCooper (PwC)

Job Type: Full Time

Qualification: BA/BSc/HND  

Experience: 2 years

Location: Lagos, Nigeria

Job Field: Engineering / Technical   ICT / Computer  

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PricewaterhouseCooper (PwC) – Our client is a Government owned public company set up with the specific mandate to operate and maintain high quality standards of major public infrastructure projects and other related services within Lagos environs at an affordable premium in order to improve the lives of residents

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The company is geared towards becoming a pioneer in the way public infrastructure is delivered throughout Nigeria in line with the highest possible standards of professionalism and integrity. The pursuit of this ambitions have created a need for dynamic and competent individual to fill the position above.

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Job Purpose: – The position reports to the Head Information Technology and has primary responsibility for ensuring optimal performance of the enterprise applications/databases and also bespoke application as the business exigencies may demand

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Key Responsibilities/Accountabilities: – Analyses Application and system performance and ensures that end-users are provided with necessary support.

Conducts business requirement analysis on existing applications and systems and identifies the need for upgrades or development. – Maps requirements to existing solutions and identifies gaps; provides management with necessary feedback and recommends solutions to address critical gaps. – Provides technical support to project team members involved in the development or upgrade of systems – Optimises application availability and maintenance within project timelines to ensure that development projects meet business requirements and goals; fulfills end-user requirements and are in line with IT Policy and end user requirements. – Participates in the planning of server infrastructure changes/upgrade/maintenance. – Builds, assesses and configures ad-hoc applications, database schemes to support day-to-day administration of firewalls, Network access control, server operating systems etc. – Plans and coordinates activities related to the design, development, and implementation of organizational applications – Keeps abreast of new technology to ensure that any system upgrade or new software integration into company systems meets functional requirements, system compliance, and interface specifications – Conducts software testing and quality assurance all hardware and other IT devices – Collaborates with application vendors on optimal service delivery and ensures maintenance of Service Level Agreements between various service providers and the Company – Identifies issues and ensures timely resolution of application/database related issues on the servers – Escalates processes in line with agreed policies and procedures

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Skills & Competencies: – The role requires sound grasps of Oracle and Microsoft SQL Server Databases, technical knowledge of server infrastructure and applications. – The ideal person must have good analytical, problem solving and leadership skills. – Ability to work under pressure, with good communication skills, diligence, integrity, attention to details, innovative and inquiring capacity are essentials skills for the role.

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Requirements: – Bachelor's degree/HND in Computer/Electrical Electronic Engineering, Computer Science, Information Technology or any other related discipline – Candidate must be a Certified IT personnel – Competence in C,C++ and .Net is a plus – Minimum of 4 years post graduate experience with not less than 2 years practical experience as a java developer. – 2+ years of experience with J2EE applications(Core Java, EJB, Servlets, JSP, XML, Design patterns and standards).

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