Location: Lagos State
URL: http://s.jobnavy.com/csKeR
Description:
Job Title: Process Review and Operational Efficiency Specialist
Job Location: Lagos, NIGERIA
Organisation: Etisalat Nigeria
Job Summary: Implement the business process review framework to support the establishment and maintenance of a process culture which delivers quality and promotes interdepartmental partnering and stakeholder satisfaction throughout the business
Principal Functions:
• Recommend, implement and monitor process improvement initiatives
• Implement the process KPI management framework and monitor and report on process performance
• Champion the co-ordination of quality teams to deliver process optimization goals and continuous improvement
• Lead the delivery of periodic audits of the Quality Management System (QMS) to ensure it conforms with industry best practices
• Conduct periodic and ad-hoc reviews of the company?s business processes to determine fitness for purpose
• Generate process review reports with strengths, weaknesses and improvement areas identified
• Identify and mitigate process bottlenecks in order to realize process efficiencies
• Identify and document realistic process controls for tracking and reporting
• Generate periodic KPI performance reports for strategic processes in order to provide feedback on process effectiveness and efficiency, gaps and corrective actions
• Monitor the performance of inter-functional and vendor SLAs to determine effectiveness in terms of time and quality of service, analyze root causes of SLA breaches and recommend improvements
• Continuously ascertain maturity level of the company?s processes in order to monitor evolution of strategic processes and share best practices across the organization
• Facilitate process awareness trainings and design of workshop materials for internal and external customers
• Establish and manage quality teams for process optimization and operational excellence
• Liaise with stakeholders on the identification and documentation of required processes
• Manage the alignment of existing policy and process frameworks to deliver on stakeholder objectives
• Support the maintenance of the Quality Management System (QMS) to promote the organization?[s competitive edge
Educational Requirements:
• First degree
• Relevant professional certifications mandatory
Experience, Skills & Competencies:
• Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a telecoms or similar technology business environment
• Ideal candidate must be able to demonstrate advanced competencies in the following job-specific areas:
• Knowledge of telecommunications process standards
• Industry awareness and business acumen
• Knowledge of process audit practices
• Document management
• Building and presenting business cases
• Team-building
• Presentation and report-writing skills
• Ideal candidate must also be able to demonstrate strengths in:
• Cross-cultural understanding
• Customer-focus and complaints handling
• Networking and relationship building
• Communication
• Flexibility and adaptability
• Drive for achievement and results
• Problem-solving, planning and organizing skills
• Team leading and influencing skills
Apply to this job (http://www.jobnavy.com/job/13398/process-review-and-operational-efficiency-specialist-job-at-etisalat-nigeria/)