Systems Support Engineer Job at Business Connexion - Nigeria

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Job Title: Systems Support Engineer

Employer: Business Connexion – Nigeria

Job Description:

•   Perform desk-side support services

•   Manage workflow and service request through call ticketing system

•   Software installation, configuration and troubleshooting for end users

•   Hardware and Software upgrades

•   Performance of IT support duties as defined by team lead

•   Network Printer installation/configuration

•   General Desktop Support/Project Coordination/move activities

•   High level of Customer focus and strong customer support commitment

•   Support and assist colleagues; Commit to and be accountable for overall group success

•   Work with other support  groups and vendors to provide seamless support to BCX Clients

•   Monitor, analyze and address reliability and performance issues

•   Develop strategies for resolving them and preventing future occurrences

•   Continually keep abreast of and understand client's IP policies, standards and technical controls and compliance process

•   Keep abreast of technology changes and client's operating environmental changes to assess potential impact to support systems and applications and to proactively look for opportunities to improve service and or/reduce cost

•   Participate in change management process

•   Participate in service management process and ensuring SLA upkeeps

•   Occasional after hours and weekend support is required

•   Participate in Project work as assigned

Desired Skills & Experience:

Essential Requirements:

•   2+ years IT work experience

•   Demonstrate expertise in configuring, installing and troubleshooting PC systems, Microsoft Desktop OS and applications ( XP, Vista, Windows 7, Windows 8, MS Office), network configuration and memory management

•   Must be customer focused and have effective productivity/work output

•   Basic knowledge of  service management concepts

•   Must be a team player and able to work with minimal supervision

•   Bachelor's degree/Higher National Diploma in Computer science or any other related course

•   Experience using administrative tools and working knowledge of MS AD, Exchange 2003/2007 and or 2010, DNS,DHCP, TCP/IP

•   Basic Knowledge of VOIP technology

•   Possess the Microsoft Certified Solutions Associate  (MCSA) certification or equivalent

•   Possess the Cisco Certified Network Associate (CCNA)  certification or equivalent

•   HND, CCNA, MCSA

Desirable Experience:

•   Experience working in a wireless network environment.

•   Experience working in a IP Voice network environment

•   Experience in a service management environment

•   Working knowledge of ticketing systems like remedy, support desk

•   Possess the Cisco Certified Network Professional (CCNP)  certification or equivalent

•   Possess the Microsoft Certified Solutions Expert  (MCSE) certification or equivalent

•   ITILV3 Foundation certificate

Type: Full-time

Experience: Associate

Functions: Information Technology

Industries: Information Technology and Services

Compensation: Negotiable

Job ID: 6166231

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