Offline Activation Officer (Agencies) Job at ToLet.com.ng

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Job Title: Offline Activation Officer (Agencies)

Company: ToLet.com.ng

Job Type: Full Time  

Location: Lagos, Nigeria

Job Field: Sales / Marketing  

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ToLet.com.ng – Nigeria's 1st online lettings agency and one of Nigeria's fastest growing internet companies. We provide a comprehensive property rentals platform that helps Lagosians navigate the stressful, frustrating and unstructured Lagos property rental market.

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In order to push our continued level of success, we require talented and resourceful individuals to fill the following role stated out above.

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Job Description: – Enlisting and onboarding of real estate agencies; – E-mail and telephone support, investigating, diagnosing and resolving agents' enquiries; working where necessary with internal support teams and other colleagues (e.g., call-center, Finance, IT). – Taking end-to-end ownership over issues and managing agents expectations accordingly, appropriately escalating issues where required, providing education and ensuring issues are fully resolved in a timely manner. – Request bespoke reports for agents on a variety of data sets such as product usage. – Accurately recording and updating agent information across multiple internal systems. – Proactively and constructively contributing ideas and challenging the team's processes where potential improvements have been identified. – Attending and actively contributing to meetings or projects that benefit the wider team, including occasional user testing, new product and process training, and sharing sessions – Perform a high volume of cold calls (50-80 daily) in order to secure new business – Systematically penetrate an assigned geographic territory to maximize ToLet's listing coverage to the maximum amount possible. – Deliver compelling presentations via telephone & email. Sell high level prospects on the value of working with ToLet. – Serve as a brand ambassador for ToLet, representing the best interests of the company, its advertisers, and industry partners , while simultaneously increasing goodwill and brand awareness of ToLet tools and services. – Accomplish targeted performance objectives on a consistent basis. – Perform all necessary administrative and processing functions to secure listing feed contracts and insure the listings are processed and posted to ToLet.  – Document all activities in on relevant ToLet platforms.

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Skills required: – Strong attention to detail. – You are curious, a keen problem solver with a desire to take ownership to resolve issues. – You have strong confident communication skills. – You are able to manage expectations and build a strong rapport with agents. – You have the ability to challenge ideas, ask questions and provide ideas. – A strong team player who forms positive relationships with both colleagues and customers. – The ability to be adaptable and work outside of a set process where required, able to use your initiative and judgement to best handle the request. – You are a disciplined, organised, thorough individual who demonstrates proactivity and responsibility. – Proficient in Excel and Word.

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