Job Title: ICT Supervisor
Location: Port Harcourt, Nigeria
Employer: DSI Integrated Services Ltd
We seek a proactive, focused, intelligent, resourceful and professional candidate to fill the position of an ICT Supervisor.
The Job: The right candidate shall supervise our client's core ICT Business Support activities to ensure fit for purpose ICT Services Delivery by in-house and third party service providers
Roles & Responsibilities:
• Effectively supervise the operations and resources of the ICT Unit following industry best practices
• Define, develop and periodically review techniques to improve the ICT Service Delivery
• Develop working relationships with various departments to ensure that ICT resources are efficiently and effectively utilised to ensurebusiness continuity
• Ensure that the established ICT governance and compliance policies and procedures are effectively and professionally practiced
• Ensure that services being provided by third party service providers are not only within the terms of their respective SLA but meets and preferably exceeds expectations
• Prepare progress and other reports to management in a timely and professional manner
Some Of The Services To Be Covered:
• WAN, VSAT, LAN, Radio Networks and links; inter and intra Location Telephone Network
• Service Subscriptions Telephone, Blackberry, Internet, DSTV etc
• Server/System Administration, Data Backup and recovery systems
• Email services, Website and other hosted systems Database and other Application Support Services
• End User Helpdesk Support/incident management services
Qualifications:
• A good first degree in Electronic or Computer Engineering or any other relevant field
• An appropriate post graduate qualification shall be an added advantage
• ITIL V3 Certification or similar shall also be an advantage
Experience & Skills:
• Dynamic ICT Professional dedicated to ensuring quality ICT Service Management
• Possess a focused and professional attitude to work
• Have a minimum of 5 years of cognate experience in ICT Support Services delivery
• Possess superb analytical and trouble shooting skills with occasional requirement for physical involvement
• Possess good knowledge of Server administration and networking
• Be proactive; a fast learner; possess keen communications and inter-personal skills
• Have the ability to work without supervision and under pressure
• Possess excellent abilities to lead, manage and develop sub-ordinates
The work scope may require occasional travel and the periodic need for extended work hours
Remunerations, Terms and Conditions: Negotiable but quite attractive
Deadline: 27/6/2013
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