VDT Communications Jobs: Customer Service Officers

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VDT Communications Limited is a member company of the Bitcom Group, with vast years of experience in the provision of data communication services to corporate organizations with multiple branches across Nigeria.

Job Title: Customer Service Officer
Location: Lagos
Type: Full-time

RESPONSIBILITIES

1. Must be able to receive fault calls and resolve it at first level of trouble shooting and document appropriate processes taken to resolve the fault.
2. Generate necessary periodic reports for both internal and external use.
3. Responsble for orderly 2nd level of fault handover to Field Services Engineer (FSE) and follow up to ensure that open ticket is successfully closed within a specified performance limits.

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REQUIREMENTS

1. A university degree in a related field
2. 2 years plus experience in Customer Service for an ISP
3. Personable with knowledge of IP network in datacomms organization.
4. Successful candidate must be able to work under pressure and maintain a cheerful disposition and possess strong analytical and communication skill

HOW TO APPLY:

Send your application and CV to: career@vdtcomms.com, or info@vdtcomms.com     

Or

Marble House, (7th Floor),
1, Alfred Rewane Road, (Former Kingsway Road),
Falomo,  Ikoyi – Lagos.
     
Deadline: 25 April, 2011.

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