Job Title: IPNOC Support Engineer
Job Location: Lagos, Nigeria
Organisation: Main One Cable Nigeria
Responsibilities: The NOC Support Staff provides 1st Level operations support for all of the customers on the Metro Ethernet /Fast Connect Platform.
The NOC Engineer's responsibilities shall include:
• Oversee the proper functioning of all network elements
• Ensure that all fault tickets are promptly attended to and resolved in a timely manner.
• Handle all 1st Level and 2nd Level customer related issues
• Perform daily system monitoring, verifying the integrity and availability of the network.
• Ability to interpret EMS & NMS alarm for transmission / IP / Metro Ethernet network.
• Resolution & Tracking of the incidents for running tools, systems & applications for performance improvement.
• Customer Relationship Management
Qualifications, Skills & Competencies:
• Relevant professional/technical certifications
• Minimum of 4 years' relevant Network and Systems experience.
• Strong experience configuring and troubleshooting routers and switches. (Cisco, Huawei, RAD etc)
• Working knowledge of IP, SDH, L2VPN and EVPL
• Good computer and system administration troubleshooting skills. (Windows and MAC environments)
• Working knowledge in operations/fault management & provisioning environment.
• Strong understanding of DHCP, DNS, and IP addressing concepts.
• Strong troubleshooting skills shown through approach and methods.
• Ability to use monitoring tools (e.g Cacti,)
• Strong understanding of a process driven environment
• CCNP certification or equivalent experience
• Familiarity with Linux and Windows server operating environment.
• Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
• Ability to mentor young engineers.
Demands of the job:
• Strong written and verbal skills
• Strong customer service experience orientation required
• Strong analytical and problem solving skills.
• Availability to work overtime in times of emergency and specialized project deliveries.
• Understand and manage the pressure of a 24×7 customer support environment
• Ability to work on a shift pattern
Apply to this job (http://www.jobnavy.com/job/17291/ipnoc-support-engineer-job-at-main-one-cable-nigeria/)