Job Title: Customer Service Personnel
Company: Insurance Company
Location: Ogun, Nigeria
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Our client is a leader in the insurance sector; due to expansion and growth, they require the service of a Customer Service Personnel in the Abeokuta branch to maintain good customer relationship, enlighten customers on company's products and service.
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Functions & Responsibilities:
• Attending to customers' enquiries and complaints.
• Distribution of policy statements of account to policyholders
• Updating customers' information on the system.
• Reconciliation of policy accounts.
• Issuance of tax rebate certificates on demand.
• Providing letters on request to customers about enquiries on their policies.
• Keeping a daily log of customer activities
• Periodic preparation and submission of reports on activities to Group Head Customer Services Group
• Providing information to prospective clients about various products.
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Key Performance Indicators:
• Improved Retail Business Income
• Increase in Number of Policies per customer
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Required Knowledge Skill /Abilities:
• Good Knowledge of Insurance and the regulatory frameworks.
• Excellent communication skills
• Must be proactive, flexible and result oriented.
• Comfortable in a rapidly changing environment
• Computer Literate.
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Generic Skills:
• Selling
• Negotiation / Problem-solving
• Relationship Management
• Assertive /Influencing
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Professional Requirement Qualification:
• First degree in Insurance, Actuarial Science or any Social Sciences or Humanities discipline.
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Experience: – Minimum of 1-2 years' Experience – Prior Experience in a similar role is an added advantage.
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Salary & Application: – N44, 000 other benefit include Hmo & Pension
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