Job Title: Manager, Fraud Prevention and Support
Employer: Stanbic IBTC Bank Plc (part of Standard Bank Group)
Job ID: 12507
Location: Lagos, Nigeria
Division Group: Governance & Assurance
Position Category: Group Financial Crime Control
Employment Type: Full Time – Permanent
Shift: Yes
Regulatory Approval; Yes
Job Purpose: Assist the Head fo FCC Stanbic IBTC with the development and implementation of a fraud prevention and detection plan to adequately mitigate fraud risk in Stanbic IBTC.
Key Responsibilities:
• Manage, lead, provide guidance and facilitate fraud awareness initiatives rolled out to countries
• Develop, implement and manage fraud prevention and detection initiatives in Nigeria
• Provide guidance and network within the various areas within the Bank and externally to develop fraud detection methods
• Proactively determine high risk business units and potential internal fraud and operational risks
• Assist in proactively facilitate the early detection of fraud
• Execute and co-ordinate annual Fraud Prevention & detection plan
• Analyse Fraud Losses and Special Investigation reports to mitigate risk through proactive fraud prevention initiatives
• Provide effective loss and risk management through proactive detections and prevention interventions
• Loss analysis and mitigation through fraud prevention initiatives.
People Management:
• Develops and maintains an open communication channel with FCC team in country and support staff to foster teamwork
• Facilitates the views of the team members, resolves issues raised by the team and escalates issues if required and provides feedback to teams on an ongoing basis.
• Promotes a culture where the values of the Bank are "lived" and maintained
• Fostering a climate of self-development, learning and personal growth
Fraud Awareness:
• Fraud Hotline and Ethics Line – Management and promote in line with Group specific plan
• FraudStop Programme – Create ongoing awareness through constant awareness creation and communication to countries. Monitor and manage special FraudStop campaigns
Risk and Loss Management:
• Highlight control deficiencies to the Business stakeholders.
• Minimise reputational risk by interfacing with relevant parties.
• Apply knowledge and experience to identify fraud, risk and highlight to management.
Reporting and Support:
• Provide monthly MIS on FraudStop Programme, Fraud initiatives developed and implemented in country, number of staff trained and fraud presentations conducted by country FCC.
• Attend External Stakeholder's meeting and build relationships – Nigerian Electronic Fraud Forum (Neff), Special Fraud Unit (SFU) of the Nigeria Police Force, Fraud Awareness Working Group (FAWG)
• Operational Risk and Compliance Committee (ORCC) Meeting & Reports
• Investigations support: – Extract information from systems that is relevant, accurate and reliable to the case allocated for E.g.: * Statements [VAF/Card/HL/SAP/BDS] * Demographics [VAF/Card/HL/SAP/BDS] * Online Searches * Credit Bureaux's – Obtain original documents required for the investigation of the cases. – Conducting preliminary investigations in order to provide investigators with direction on where to focus their investigation. – Profile individuals and business identified as subject of investigations. – Identify further relationships between subjects and suspects using available data and systems. – Tracing of transactions passing through accounts, analyzing data obtain in order to have a clear view/ understanding of subject's account/s activities and account behaviour. – Liaise with other Banks investigation enquiries relating to staff and customers who are under investigation – Processing of Indemnity forms to retrieve blocked fraud funds from other Bank
• Frauds & Forgeries Reports to CBN, NDIC, FITC and CIBN and armed robbery return to the same Institutions
• Dismissed and Terminated Staff Report to CBN, NDIC, FITC, CIBN
• MasterCard Safe-online fraud reporting
• Visa Fraud reporting
• Actioning of Master Card and Visa alerts issued on suspected compromises identified where it is suspected that Stanbic IBTC card details could be at risk.
• Processing of letter of invitation and booking of meetings for expatriate visitors.
• Logistics and travel arrangements for visiting GFCC Staff
• BAC reports and meetings
• Supervision of VRM fraud alert actioning and analysis
• Response to CBN,NDIC,CIBN queries on fraud and forgeries in the Bank
• Action Subpoenas from EFCC, Police, Courts
Key Relationships:
External Relationships: Establish good relationship with all country employees, departments, support structures etc. through continuous communication, support and fraud prevention interventions.
Internal Relationships: Establish good relationship with other business units within Centre through ongoing communication and engagement.
Performance Measures:
• To successfully gather intelligence and convert it into actionable fraud prevention initiatives
• Provide effective and efficient support and MIS to FCC management
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