[Full-time] Analyst-IT Support at Etisalat Nigeria

[etisalatng]

Location: Ibadan

URL: www.etisalat.com.ng

Description:

Reports To: Manager-User Support

Job Summary:

Assist in the resolution of first level IT related hardware, software and network issues

Principal Functions:

Assist in providing general first level technical support to end users organisation-wide

Assist in resolving issues and attending to service requests in line with agreed SLAs

Interact and consult with internal and external customers to manage customer satisfaction

Assist in developing and maintaining an accurate database of historical information about previous user issues

Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager-User Support

Perform other duties as assigned by the Manager-User Support

Educational Requirements: First degree or its equivalent in relevant discipline

Experience & Skills: Between one (1) and three (3) years directly relevant post-NYSC work experience

Click to apply on or before 30th March 2012

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[etisalatng]