Head Customer Service Job at Workforce Management Centre Limited

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Job Title: Head Customer Service

Location(s): Owerri I Zone, Nigeria

Level: Assistant Banking Officer/Senior Banking Officer

Employer: Bank

Recruiter: Workforce Management Centre Limited (WMC)

Our client is a Bank that holds an enviable legacy among the biggest banks in Nigeria with footprints across West Africa and Europe.

It has recently been repositioned, rebranded and is expanding its operations. The bank is now seeking for individuals, who are interested and driven enough to take up the exciting challenge of writing a new history for the financial industry in Nigeria, to fill the following vacancies that exist in the Bank in the South East, South South and Lagos regions.

Job Objective: Lead and drive excellent performance in the branch's service team on daily basis towards achieve the bank standard of service quality to customers.

Responsibilities:

•   Attracts potential customers by answering product and service questions

•   Opens and maintains customer accounts by recording/updating account information.

•   Resolves product or service problems by clarifying the customer's complaint and determining the cause of the problem

•   Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

•   Prepares product or service reports by collecting and analyzing customer information.

Requirements:

•   Candidates applying for each role must possess relevant experience from a bank

•   Minimum of First degree in any discipline. Additional qualification will be an added advantage

•   Ideal candidate for each role must possess strong business acumen and must be result oriented.

•   Very strong desire to make significant impact

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