Front Office Shift Leader - Nigeria Job at InterContinental Hotel Group

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Job Title: Front Office Shift Leader

Location: Lagos, Nigeria

Employer: InterContinental Hotel Group (IHG Nigeria)

As a Front Office Shift Leader, you will respond to guest needs and resolve any issues that may arise; supervise, direct and support reception and Guest Relations. You will check billing instructions and take action with the Property Management Systems (PMS) in emergency situation and be fully conversant with all hotel emergency procedures. You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to all our guests. You will be required to work nights, weekends, and/or holidays.

In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

Qualifications:

•   Degree/Diploma from a reputable institution

•   Previous Front Office/Guest Relations Supervisory/Management Experience in a 5* Hotel is a must

•   Previous experience with dealing and resolving guest queries.

•   Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure

•   Highly visible and 'hands on' in operation

•   Previous IHG experience preferred but not mandatory

Job: Front Office Management

Primary Location: IMEA_Africa-Nigeria-Lagos-Lagos

Req ID: LAG000110

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